Last Updated: 22 Aug 2025     Views: 715

I'm having problems connecting to Eduroam


Staff & Students of The University Of Manchester

Important information before you get started:

  • All Eduroam Usernames start with your University Username and finish with @manchester.ac.uk
  • When setting up eduroam, you must enter the username in the format universityusername@manchester.ac.uk, where "universityusername" is the username you use to sign into most University services (email, Blackboard, My Manchester, University managed computers etc).
  • For example, if your University username is v12345ab, youreduroam username is v12345ab@manchester.ac.uk.
    • Please note, if you don’t enter the username in the correct format, it won’t work.
  • You don’t need to make these changes on any University managed Windows laptop; they’re all ready for use.

What you need to do:

  1. Ensure you’re connected to a wired, Wi-Fi or mobile data (4G/5G etc) network. If you’re on campus or in halls and don’t already have a connection, you can use the 'UoM_WiFi' network.
  2. Visit cat.eduroam.org on the device(s) you want to use on eduroam.
  3. Click on “Click here to download your eduroam installer”
  4. Select “The University of Manchester”
  5. Download and run the installer for your device
  6. Follow the on-screen instructions (these will vary, depending on your device type)

Any problems?

  • If your eduroam connection doesn’t work, you can use a wired connection or connect to the UoM_WiFi network instead while your query is dealt with.
  • If you’re in halls of residence, report problems via the Hornet Portal. If you’re elsewhere on campus, contact the IT Support Centre.

Visitors to the University

If you are visiting the University of Manchester and are having difficulty connecting to the eduroam service, please contact your home institution IT Service Desk. If they are able to confirm that their eduroam profile is working correctly but you still cannot connect, please contact our IT Support Centre.

Please Note, Eduroam is only accessible to students and staff from participating educational and research institutions.

Community Members can use our 'UoM Guest' Wifi while in the Library. Please view this FAQ for more information.

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