LibAnswers: Customer Services

The LibChat service is available to Library users 24/7.

To start a chat, go to the Library webpage, then open the yellow box on the right.

Between the hours of 9am-5pm Mon-Fri, University of Manchester Library staff are available for you to contact directly.

Outside these hours, staff from our partner institutions are available to help with Library enquiries. If they can't answer your question straight away, they will take an email address to ensure that a member of University of Manchester Library staff gets back to you as soon as possible.

LibChat is there to help you with all aspects of using the Library and it's services. The service is primarily monitored by the Customer Services team, but you can also contact a range of expert support from other Library teams. You can speak to:

Teaching and Learning

You can access specialist library support in a range of areas:

• Business Data Support
• Referencing Support
• Copywrite Support
• Advanced Searching and Systematic Reviews
• My Learning Essentials

Student IT Support

For help with:

• IT account queries
• connecting to email or other University services
• support for personal devices such as laptops, tablets and smartphones
• Eduroam, Wi-Fi and Virtual Private Network (VPN)
• University licensed applications (including Microsoft Office 365)
• Library PC cluster & printing support
• Library digital services and equipment loans
• General troubleshooting and guidance
• The Cost of Living Support Fund for financial support with IT equipment and other related costs.

eTheses Support 

For help with:

• Preparing your eThesis 
• Selecting your preferred access level for your final eThesis
• Submitting your eThesis
• Approving or overriding student’s preferred final eThesis access level
• Managing the eThesis submission process