LibAnswers: Customer Services

The University of Manchester Library is committed to making the information and resources that it provides via the web accessible to all users.

We aim to be standards compliant and follow general principles of usability and universal design, which should help all visitors to our websites.

We have published separate web accessibility statements for our key online interfaces:

• Web accessibility statements

Reporting accessibility problems with Library interfaces

Please contact us via the ‘Library Help’ pages if you require information on this website in a different format, have an accessibility query (including about content not within the scope of the accessibility regulation), identify any problems not listed on this page or think we’re not meeting accessibility requirements:

• Library Help

Please provide the web address (URL) of the page(s) in which you find the problem, a description of the issue and your name. We will consider your request and get back to you within ten working days.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to a complaint about accessibility please let us know. If you remain unsatisfied, contact the Equality Advisory and Support Service (EASS).

More information about the support available to students can be found on the Library Support and Disability Advisory and Support Service (DASS) pages:

Library Support for DASS registered students

What support can DASS registered students get? (DASS website)