LibAnswers: Customer Services

The most common software required is:

• Adobe Reader
• Adobe Digital Editions (ADE)

Please note that ADE, VLeBooks app, EBSCO eBooks app etc. are not available on student desktops. ADE is available only on postgraduate students and staff desktop pcs via Software Centre. This software should be downloaded to your device, as instructed by the e-book suppliers. We therefore advise that you download any e-books to your own device.

The e-platform provider will provide links to download this software, which is freely available. You will need an Adobe ID to activate Adobe Digital Editions on your device. Again, this is freely available and the e-platform provider will prompt you to enter your ID/register for ID when you first download an item using this software.

Other common software

You can use the VLeBooks app to download from the VLeBooks platform.

This app is freely available on the App store for iOS devices. If you install the VLeBooks app, you will need an Adobe ID to authorise the VLeBooks app on your device.

What are the minimum browser requirements?

EBSCOhost

To be able to vertically scroll EBSCOhost e-books we recommend these browsers: Mozilla Firefox, Google Chrome or IE 10.0 or later. 

See the general browser requirements for the EBSCO host interface page.

To view an EPUB format eBook, EBSCO recommended these browsers: Mozilla Firefox or Google Chrome.

ProQuest Ebook Central

• Latest Firefox release and previous major version
• Latest Google Chrome release and previous major version
• Safari 5 and later versions

VLeBooks

• Firefox 4 and above
• Chrome 12 and above
• Safari 5 and above
• JavaScript must be enabled within the browser but Flash is not required.

JSTOR

JSTOR works best with Safari, Firefox and Chrome.

See the JSTOR browser compatability page for more information about which browser to use for JSTOR and how to identify/update browsers.