LibAnswers: Customer Services

Many e-books acquired by the Library are subject to Digital Rights Management (DRM). This is technology that e-book providers use to control access to and restrict usage of e-books. The Library aims to provide DRM-free content wherever possible (subject to availability and value for money): examples of e-book platforms that are DRM free at chapter level include JSTOR, Springer e-books, Wiley Online e-books.

The library also enables access to collections of open access e-books via Library Search. Platforms such as Knowledge Unlatched, OAPEN and Open Book Publishers offer online reading without DRM and can also be downloaded.

Some of the restrictions that apply to downloading e-books are specified in the FAQ "What are the restrictions when I download an e-book?".

Contact the Electronic Resources Helpdesk if you require further assistance.