LibAnswers: Customer Services

Students

On site support is available at the Main Library and Alan Gilbert Learning Commons. For users of other Library sites, support is available on request.

The Library's Digital Support Services team provide help for students with:

• IT account queries
• connecting to email or other University services
• Support for personal devices such as laptops, tablets and smartphones
• Eduroam, Wi-Fi and Virtual Private Network (VPN)
• University licensed applications (including Microsoft Office 365)
• Library PC cluster & printing support
• Library digital services and equipment loans
• general troubleshooting and guidance

Further online advice can be found on the Student IT support page:

• Student IT support

Staff

Support for staff is not available through these Library services and requests should be directed through the IT Support Centre:

• IT Services - Help and Support