LibAnswers: Customer Services

If the book you require is located in Store then you will need to request it via Library Search. Simply sign in by clicking 'Account' on the top right-hand corner of the webpage and then type in the book you need.

When you click on the book title, a 'Request' button should be visible just below where it says 'Find in Library'. 

The Store team will then retrieve it for you and send an email when it is ready to collect. Usually this process takes around 24 hours although it can take a little longer if the item is located off site.

Some of our Store items are reference only so can only be used within the library, the email will inform you whether the item you want is reference only or a standard loanable item.