Last Updated: Dec 13, 2018     Views: 0

My EndNote tab has disappeared in word (mac)


Check 1

  1. EndNote X8 (or X7.7.1): Start EndNote X8 (or X7.7.1).
  2. Open Word. In Word, click on the Word menu and select About Word. Make sure this reads at least version 15.23. If you do not have this version click on the Help menu and select Check for Updates. Follow the steps to update Word.

    EndNote X8 (or X7.7.1): Close Word and go to EndNote.
  3. Click the EndNote menu and select 'Customizer'.
  4. Check the box in front of the 'Cite While You Write' option.
  5. Click next until the Customizer is finished. Open a library.
  6. Then open Word 2016 and check the Ribbon for the EndNote tab.  (NOTE: The EndNote CWYW tools no longer appear under the Tools menu; rather appears as a separate tab in Word).


Check 2

  1. Close Word and EndNote.
  2. Open your hard drive and go to the following folder:

    EndNote X8: Applications: EndNote X8: Cite While You Write
    EndNote X7: Applications: EndNote X7: Cite While You Write
  3. Copy the file 'EndNote CWYW Word 2016.bundle' by highlighting the file and going to 'Edit > Copy'.
  4. Go to the folder '[Hard Drive Name] : Library : Application Support : Microsoft : Office365 : User Content : Startup : Word' and paste the file, 'Edit > Paste'.

    Note: If you have trouble finding the above location you need to click on Finder (in the Dock the icon of a face) to the right of Finder click on the Go menu then click on Computer then click on the Macintosh Hard Drive. You should then be able to follow the path above.
    Note: In non-English versions of Word, the folder named 'Startup' may be called 'Start' or be in the localized language of Word.
  5. Start Word, go to 'Word > Preferences' and click on 'File Locations'.
  6. If the Startup folder is set to any location, highlight 'Startup' (see above note at item 3) and click on 'Reset'.
  7. Click 'OK' and Quit Word.
  8. Start EndNote and then start Word