I've topped up my account for printing but the credit doesn't appear on my account. Why is this?
There are a number of reasons why you may not be able to currently see your credit:
- If you have checked your account on an MFD immediately after adding the credit it may not have had time to update the information. This could take longer during busy periods.
- A delay in topping up your printing account may lie with the University's payments provider. Please check that the funds have left your bank account and you have received an email receipt.
- There may be an issue with the MFD itself so please make sure you have completely logged out of all the MFDs that you have scanned your card on, wait 60 seconds and try again.
If the issue is still not resolved, please seek assistance from a member of Customer Services or IT services staff via the IT Support Centre or Library Help
